Real
Effects (REIG) Acceptable Use Policy
Introduction.
This acceptable
use policy (the "Policy") defines acceptable practices for the use of
REIG’s services (the "Service"). By using the
Service, you acknowledge that you and users that have gained access to the
Service through your account ("Users") are responsible for compliance
with the Policy. You are responsible for violations of this Policy by any User
that accesses the Services through your account. While it is not our intent to
control or monitor online experience or the content of online communications,
we may edit or remove content that we deem to be in violation of the Policy or
that we otherwise deem unlawful, harmful or offensive. The Policy applies to
all aspects of the Service. "REIG" means REIG, and all of its
affiliates (including direct and indirect subsidiaries and parents). "REIG
Network" includes, without limitation, REIG's constructed or leased
transmission network, including all equipment, systems, facilities, services
and products incorporated or used in such transmission network.
This
acceptable use policy (the "Policy") defines acceptable practices for
the use of REIG’s services (the
"Service"). By using the Service, you acknowledge that you and users that
have gained access to the Service through your account ("Users") are
responsible for compliance with the Policy. You are responsible for violations
of this Policy by any User that accesses the Services through your account.
While it is not our intent to control or monitor online experience or the
content of online communications, we may edit or remove content that we deem to
be in violation of the Policy or that we otherwise deem unlawful, harmful or
offensive. The Policy applies to all aspects of the Service."REIG"
means REIG, and all of its affiliates (including direct and indirect
subsidiaries and parents). "REIG Network" includes, without
limitation, REIG's constructed or leased transmission network, including all
equipment, systems, facilities, services and products incorporated or used in
such transmission network.
This
Policy is designed to assist in protecting the REIG Network, the Service, our
Users and the Internet community as a whole from improper and/or illegal
activity over the Internet. In situations where data communications are carried
across networks of other Internet Service Providers (ISPs), Users of the REIG
Network must also conform to the applicable acceptable use policies of such
other ISPs.
Rights
of REIG
Suspension
or Termination of Service. If Users engage in conduct while using the Service that violates
the Policy, or is otherwise illegal or improper, REIG reserves the right to
suspend and/or terminate the Service or the User's access to the Service. REIG
will generally attempt to notify you of any activity in violation of the Policy
and request that the User cease such activity; however, in cases where the
operation of the REIG Network is threatened or cases involving unsolicited
commercial email/SPAM, mail relaying, alteration of your source IP address
information, denial of service attacks, illegal activities, harassment or
copyright infringement, we reserve the right to suspend or terminate your
Service or the User's access to the Service without notification. In addition,
we may take any other appropriate action against a User for violations of the
Policy. We do not make any promise, nor do we have any obligation, to monitor
or police activity occurring using the Service and will have no liability to
any party, including you, for any violation of the Policy.
Cooperation
with Investigations. REIG
will cooperate with appropriate law enforcement agencies and other parties
involved in investigating claims of illegal or inappropriate activity. REIG
reserves the right to disclose customer information to the extent authorized by
federal or state law. In those instances involving child pornography, REIG
complies with all applicable federal and state laws including providing notice
to the National Center for the Missing and Exploited Children or other
designated agencies.
Modifications
to Policy. REIG
reserves the right to modify this Policy at any time without notice. We will
attempt to notify our customer of any such modifications either via e-mail or
by posting a revised version of the Policy on our Web site.
Filters.
We reserve the
right to install and use, or to have you install and use, any appropriate
devices to prevent violations of this Policy, including devices designed to
filter or terminate access to the Service.
Prohibited
Uses / Actions
Illegal
Activity. The
Service shall not be used for any unlawful activities or in connection with any
criminal or civil violation. Use of the Service for transmission, distribution,
retrieval, or storage of any information, data or other material in violation
of any applicable law or regulation (including, where applicable, any tariff or
treaty) is prohibited. This includes, without limitation, the use or
transmission of any data or material protected by copyright, trademark, trade
secret, patent or other intellectual property right without proper
authorization and the transmission of any material that constitutes an illegal
threat, violates export control laws, or is obscene, defamatory or otherwise
unlawful; inappropriate and/or offensive communications
or interactions with REIG staff.
Unauthorized
Access/Interference. A
User may not attempt to gain unauthorized access to, or attempt to interfere
with or compromise the normal functioning, operation or security of, any
portion of the REIG Network. A User may not use the Service to engage in any
activities that may interfere with the ability of others to access or use the
Service or the Internet. A User may not use the Service to monitor any data,
information or communications on any network or system without authorization. A
User may not attempt to gain unauthorized access to the user accounts or
passwords of other Users.
Unsolicited
Commercial Email/Spamming/Mail bombing. A User may not use the Service to transmit unsolicited
commercial e-mail messages or deliberately send excessively large attachments
to one recipient. Any unsolicited commercial e-mail messages or a series of
unsolicited commercial e-mail messages or large attachments sent to one
recipient is prohibited. In addition, "spamming" or "mail
bombing" is prohibited. Use of the service of another provider to send
unsolicited commercial email, spam or mail bombs, to promote a site hosted on
or connected to the REIG Network, is similarly prohibited. Likewise, a User may
not use the Service to collect responses from mass unsolicited e-mail messages.
Spoofing/Fraud.
Users are
prohibited from intentionally or negligently injecting false data into the
Internet, for instance in the form of bad routing information (including but
not limited to the announcing of networks owned by someone else or reserved by
the Internet Assigned Numbers Authority) or incorrect DNS information.
A User
may not attempt to send e-mail messages or transmit any electronic
communications using a name or address of someone other than the User for
purposes of deception. Any attempt to impersonate someone else by altering
source IP address information or by using forged headers or other identifying
information is prohibited. Any attempt to fraudulently conceal, forge or
otherwise falsify a User's identity in connection with use of the Service is
prohibited.
USENET
Postings. All
postings to USENET groups must comply with that group's charter and other
policies. Users are prohibited from cross posting to unrelated news groups or
to any news groups where the post does not meet that group's charter. Continued
posting of off-topic messages, including commercial messages (unless
specifically invited) is prohibited. Disrupting newsgroups with materials,
postings or activities that are (as determined by REIG in its sole discretion)
frivolous, unlawful, obscene, threatening, abusive, libelous, hateful,
excessive or repetitious, unless such materials or activities are expressly
allowed or encouraged under the newsgroup's name, FAQ or charter.
Complaints.
REIG receives
complaints directly from Internet users, through Internet organizations and
through other parties. REIG shall not be required to determine the validity of complaints
received before taking action under this AUP. A
complaint from the recipient of commercial email, whether received directly or
through an anti-spamming organization, shall be evidence that the message was
unsolicited. REIG has no obligation to forward the complaint to the User or to
identify the complaining parties.
The
following activities are also prohibited:
· Intentionally transmitting
files containing a computer virus or corrupted data.
· If we have specified bandwidth
limitations for your user account, use of the Service shall not be in excess of
those limitations. If a User is accessing the Service via a dial-up connection,
we may terminate the user session if the User is connected for more than 7 days
in order to protect REIG Network resources and maintain Service availability
for others.
· Attempting to circumvent or
alter the processes or procedures to measure time, bandwidth utilization, or
other methods to document use of REIG's services.
· Advertising, transmitting, or
otherwise making available any software, program, product, or service that is
designed to violate this AUP, which includes the facilitation of the means to
deliver unsolicited commercial email.
· Any activity that disrupts, degrades,
harms or threatens to harm the REIG Network or the Service.
· Any use of another party’s
electronic mail server to relay email without express permission from such
other party is prohibited.
· Any other inappropriate
activity or abuse of the Service (as determined by us in our sole discretion),
whether or not specifically listed in this Policy, may result in suspension or
termination of the User’s access to or use of the
Service.
· This listing of prohibited
activities is not exhaustive and REIG reserves the right to determine that any
conduct that is or could be harmful to the REIG Network, REIG’s
customers or Internet users is in violation of this Policy and to exercise any
or all of the remedies contained in this Policy.
Responsibilities
of Customers
Users
are entirely responsible for maintaining the confidentiality of password and
account information, as well as the security of their network. You agree
immediately to notify REIG of any unauthorized use of your account or any other
breach of security known to you. If you become aware of any violation of this
Policy by any person, including Users that have accessed the Service through
your account, you are required to notify us.
Impending
Security Event Notification
All
Users of the REIG Network are responsible for notifying REIG immediately if
they become aware of an impending event that may negatively affect the REIG
Network. This includes extortion threats
that involve threat of “denial of service”
attacks, unauthorized access, or other security events.
Configuration
All
Users of the REIG Network are responsible for configuring their own systems to
provide the maximum possible accountability. REIG shall not be liable for any
damage caused by such system configurations regardless of whether such
configurations have been authorized or requested by REIG. For example, Users
should ensure there are clear "path" lines in news headers so that
the originator of a post may be identified. Users should also configure their
Mail Transport Agents (MTA) to authenticate (by look-up on the name or similar
procedures) any system that connects to perform a mail exchange, and should
generally present header data as clearly possible. As another example, users
should maintain logs of dynamically assigned IP addresses. Users of the REIG
Network are responsible for educating themselves and configuring their systems
with at least basic security. Should systems at a User's site be violated, the
user is responsible for reporting the violation and then fixing the exploited
system. For instance, should a site be abused to distribute unlicensed software
due to a poorly configured FTP (File Transfer Protocol) Server, the user is
responsible for re-configuring the system to stop the abuse.
Complaints
In most
cases, we will notify our customer of complaints received by us regarding an
alleged violation of this Policy. You agree to promptly investigate all such
complaints and take all necessary actions to remedy any violations of this
Policy. We may inform the complainant that you are investigating the complaint
and may provide the complainant with the necessary information to contact you
directly to resolve the complaint. You shall identify a representative for the
purposes of receiving such communications.
Privacy
Because
the Internet is an inherently open and insecure means of communication, any
data or information a User transmits over the Internet may be susceptible to
interception and alteration. Subject to our Online Privacy Policy, we make no
guarantee regarding, and assume no liability for, the security and integrity of
any data or information a User transmits via the Service or over the Internet,
including any data or information transmitted via any server designated as
"secure."
Additional
Terms and Conditions
The use
of the REIG Network by a customer of REIG is subject to the terms and
conditions of any agreements entered into by such customer and REIG. This
Policy is incorporated into such agreements by reference.
Complaints
and Contact Information
Any
complaints regarding prohibited use or other abuse of the REIG Network,
including violations of this Policy, should be sent to REIG. Please include all
applicable information that will assist REIG in investigating the complaint,
including all applicable headers of forwarded messages.
Sites
experiencing live attacks from REIG customers should call into our Customer
Care Center to submit a complaint as quickly as possible. Describe the urgency
of the situation should you need immediate attention. If you are unsure whether
any contemplated use or action is permitted, please submit questions or
comments to REIG.
